FREQUENTLY ASKED QUESTIONS
PLEASE SEE SOME OF OUR FREQUENTLY ASKED QUESTIONS.
You can click the question to find the answer. If you need further assistance please call our Manchester office (860) 643-8639
Q: Are you a licensed program?
A: Yes, all locations are licensed by the state Department of Public Health. We also meet all requirements for the local health and fire departments.
Q: What holidays are you closed?
A: We are a year round program. We only close for six legal holidays – New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.
Q: Do you accept Care4Kids?
A: Yes, we do cooperate with the Care4Kids program.
Q: Do you charge a registration fee?
A: At this time we are waiving all registration fees.
Q: Do you offer a sliding scale for tuition?
A: No, but we do cooperate with the Care4Kids program through the State of Connecticut.
Q: Do you offer part-time schedules?
A: Yes, we offer a three day schedule option with all of our programs.
Q: Can I visit my child at the center?
A: The Learning Center has an open door policy. You are welcome at any time! We also encourage parent participation in the program.
Q: How many children per classroom?
A: The teacher to child ratio is 1 to 4 under the age of 3 and 1 to 10 over the age of three. Any classroom with children under the age of 3 may house up to eight children at a time. Any classroom with children over the age of 3 may house up to twenty children at a time.
Q: Are your teachers first aid and CPR trained?
A: Yes, all teachers hold current first aid and CPR certifications.
Q: Do you conduct background checks on your employees?
A: Yes. All individuals working in a childcare facility are required to undergo a criminal background check as well as a background check with the Department of Children and Families.
Q: What is the cost of childcare?
A: The tuition rates are determined by a child’s age and vary by location. Please contact the center directly for more detailed information.
Q: Do you ever take the children on field trips?
A: All children age 3 and older attend field trips. There are separate fees associated with these field trips and are determined based on the admission cost as well as the rental cost of the school bus. School buses are used to transport children ages 3 to 5 to and from field trips. The Learning Center may also use our vans to transport children age 6 and older on field trips.
Q: Do you provide transportation to and from school?
A: The Learning Center provides transportation to and from Manchester and South Windsor public schools for Kindergarten and School Age children only. Due to the school start times, the schools that we are able to transport to vary per town. Please contact the center for more information.
Q: What is your policy regarding illness?
A: The Learning Center will send children home when a temperature of 101 degrees or higher is present. A child will need to remain home for up to 24 hours or until fever free.
Q: Do you have high employee turnover?
A: We pride ourselves on having great employee longevity. Most of our veteran teachers have been with us for more than 10 years with a few employees approaching 15 and 20 years of employment.
Q: Does The Learning Center provide meals?
A: The Learning Center provides a morning and afternoon snack with juice for each child. Families are responsible for providing breakfast (if applicable) and lunch for their child.
Q: What is your policy regarding inclement weather?
A: Our first priority is to consider the safety and well being of our employees, parents, and children. Although we do our best to remain open during the times of inclement weather, there are circumstances which force us to make the decision to close. If this is the event, we provide ample notice to all of our families.
Q: Are you certified to administer medications to my child?
A: We are certified to administer ONLY medications related to life threatening conditions. This includes treatments for asthma and the EPI pen for severe allergy reactions. We do not administer over the counter medications or prescriptions such as antibiotics.
Q: Do you offer training for your employees and what type of training do you provide?
Q: Do you have someone that develops your curriculum?
Q: What safety measures do you have in place at your facilities?
A: We have cameras installed in all of our classrooms, playgrounds, and public spaces and we monitor them regularly. Additionally, all of our entrances require a keypad entry.
Q: How can I know what my child is doing throughout the day?
A: We communicate with our families using a state of the art digital communication app, Brightwheel. All of our classrooms are equipped with tablets that are used to communicate daily happenings in the classroom. Your child’s daily sheets, updates, and photos of daily activities are shared through your Brightwheel app to your secure family profile. Tablets are also used to electronically sign children in and out of the program.